Trust & Safety
Trust is our product
Every layer below exists to make both sides of a job feel safe.
Protections
For clients and workers
ID & address verification
Both sides verified before any booking is possible.
Escrow payments
Funds held safely, released only on job approval.
Workmanship warranty
30-90 day warranties enforced by our team.
Dispute mediation
A human mediator reviews evidence within 48 hours.
Honest ratings only
Ratings require a confirmed job — no fake reviews.
Report any time
Safety concerns get a response within hours, not days.
Safety questions
What happens if…
The worker doesn't show up?
We rebook you fast, and the worker's reliability score drops. Repeat no-shows get removed.
The work is bad?
Photograph it, raise a dispute, and we mediate — or send the worker back under warranty.
Something is damaged during work?
Select trades carry job insurance; we'll walk you through the claim.